Credit Control Department

There may be times when, for genuine reasons or unexpected circumstances, a member finds difficulty in maintaining the promised repayments. If this happens it is essential that the member contacts the office as soon as they can.

Any delay may make the situation worse and it could become harder to make a new repayment arrangement. Our Credit Control Officers are always available to discuss loan account problems.

The first agreed loan repayment you miss, your account falls into arrears. If it remains in arrears our Credit Control Officer will contact you. If you find yourself in financial difficulty and unable to meet your Credit Union repayments, try and contact our credit control officer before our credit control officer contacts you.

If you have:

  • Become redundant or employment circumstances change;

  • Family circumstances have changed;

  • Are on a low income;

  • Fallen behind in loan repayments;

  • Are in ill-health;

  • Find yourself over indebted;

  • Find it difficult to meet repayments.

Then, please contact our Credit Control:
Telephone: 028 8289 8822
Email: manager@dromore.cumail.co.uk
Visit our office: 32-34 Main St, Dromore, Omagh BT78 3AB

Our Credit Control Officer will:

  • Meet with you in private to discuss your overall situation;

  • Assist you in getting back on track with repayments;

  • Meet with the Credit Control Committee on your behalf and arrange a change of agreement, if necessary and if you wish;

  • We do not charge our members a fee for this service.

If you find yourself having problems meeting your repayments on your Credit Union Loan:

  • Don't panic;

  • Do not ignore the problem- it will not go away;

  • Take immediate action; and

CONTACT OUR CREDIT CONTROL OFFICER TODAY TO ARRANGE AN APPOINTMENT AND START THE PROCESS OF GETTING BACK ON YOUR FEET!

What are Loan arrears?